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Alex Wathen - Rendered on: 25/06/2017 14:56:57

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Job Role

Senior Training and Quality Officer

Organisation

British Red Cross

Biography

Having been a F2F fundraiser for the British Red Cross, Alex moved into the BRC’s sector leading training team nearly 3 years ago. In that time she has trained thousands of In-House and Agency F2F fundraisers, working across a range of campaigns including D2D, street, private site, lottery and B2B/C.

For the past 18 months her primary focus has been on the relaunch of the TMK programme, and has been responsible for implementing the new BRC TMK training and QC policy across various campaigns and agencies. The QC policy has been a tremendous success, with call quality been excellent and no external complaints received for almost a year.